Brevklart Terms of Service

DRAFT, version [1.0], date [YYYY-MM-DD]. Drafted by an AI assistant, not a lawyer; must be reviewed by a Norwegian lawyer before use. Replace [placeholders]. These terms are provided in English and Norwegian (see vilkar.no.md); [if they differ, the Norwegian version applies, subject to your mandatory consumer rights].

1. Seller and service

The service is provided by [ENK NAME], org. nr [ORG NR], [ADDRESS], [EMAIL], sole proprietorship, not VAT registered ("Brevklart", "we"). Brevklart uses artificial intelligence to (a) explain a Norwegian letter you give us in your chosen language and (b) for simple letters, suggest a short neutral reply in Norwegian. It does not write complaints, appeals or letters to debt collectors or authorities. The service is for customers in Norway [billing address in Norway required].

2. What Brevklart is not

Brevklart is an AI tool. It is not a law firm, lawyer, tax adviser, immigration adviser or public authority, and is not connected to NAV, UDI, Skatteetaten or any authority. Output is general information. It does not assess your rights or your chances, predict outcomes, or replace advice from the sender or a qualified professional. Any short reply we suggest is a draft you may use, change or ignore; you send it, and we send nothing on your behalf.

3. Accuracy and your responsibility

AI can misread or invent text, dates, amounts and meanings. Always check deadlines, amounts and instructions in the original letter, and contact the sender or a lawyer for urgent or important matters. You are responsible for meeting deadlines and for what you send to anyone.

4. Eligibility and your content

You must be 18 or older. Upload only letters addressed to you, or that the addressee has allowed you to upload. Do not upload unlawful content. By uploading you consent to the processing described in the [Privacy Policy]; you cannot use the service without that consent. We do not store your letter on our servers (it may be kept on your device for a short time; see Privacy Policy, which also covers the AI provider's temporary retention).

5. Prices, credits and payment

Prices are final. We are not VAT registered (MVA), so no VAT is added: 1 credit [49] NOK, 3 credits [99] NOK, 10 credits [249] NOK. One credit unlocks the full result for one letter. A free preview is shown before you spend a credit. Payment is by card via Stripe. There are no accounts. Credits are tied to a token stored in the browser you paid with. If you clear site data or switch browser or device, you lose the token and the credits with it. [ALIGN WITH CODE: token expiry - backend confirmed: credits do not expire; re-check before launch.] Keep the payment confirmation link and the Stripe receipt: opening the confirmation link (/api/claim?session_id=...) re-issues the token for that purchase, but credits already spent are not restored. There is no recovery by email. [LAWYER CHECK: whether losing credits this way is fair under forbrukerkjøpsloven and avtaleloven section 36 needs a lawyer's review.] If the service fails technically or we cannot read your letter, no credit is used or it is restored.

6. Right of withdrawal (angrerett) and refunds

Beta does not limit your rights as a consumer under Norwegian law. Brevklart is in Beta.

As a consumer you normally have 14 days to withdraw from a distance purchase under the Right of Withdrawal Act. At checkout you ask us to start the service immediately and acknowledge that you lose the right of withdrawal once the service has been fully delivered. [We also give a full refund of unused credits if you ask within 14 days of purchase.] To ask for a refund, email [EMAIL] with your receipt and the Stripe receipt. Your statutory rights for defective services are not affected.

7. Acceptable use

No abuse, automated scraping, attempts to bypass limits or payment, use of the service to deceive authorities, or upload of other people's letters without permission. We may limit or block use that threatens the service or others.

8. Intellectual property

The service, software and design belong to us. You keep rights in your letter. You may use the explanation and any suggested reply for your own purposes.

9. Liability

We are liable under mandatory law, including for intent or gross negligence, and for defective services under consumer law. [Subject to that, and only where the law allows, we are not liable for indirect loss, and our total liability for one letter is limited to the price paid for it.] Because Brevklart gives general AI-generated information, we are not liable for loss that results from you relying on it without checking the original letter, to the extent the law permits. Nothing in these terms limits your mandatory consumer rights.

10. Availability and changes

We aim for good availability but do not guarantee uninterrupted service. We may change or stop the service; if we stop, we refund unused credits. We may update these terms; changes apply to purchases after the date shown.

11. Complaints and disputes

Contact us first at kontakt@[domene]; we reply within [14] days. Consumers may seek help from the Norwegian Consumer Council (Forbrukerrådet, https://www.forbrukerradet.no) and the Consumer Authority (Forbrukertilsynet). Norwegian law applies, and disputes go to Norwegian courts, without removing mandatory consumer rights to bring a claim where you live.

12. Contact

[ENK NAME], org. nr [ORG NR], [ADDRESS], [EMAIL]. Not VAT registered (MVA).

*References: Right of Withdrawal Act https://lovdata.no/dokument/NL/lov/2014-06-20-27 ; Marketing Control Act https://lovdata.no/dokument/NL/lov/2009-01-09-2 ; E-commerce Act https://lovdata.no/dokument/NL/lov/2003-05-23-35.*